Ediktel Privacy Policy: Your Trust, Our Responsibility

At Ediktel, we understand that your personal information is private—and protecting it is a top priority. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (www.ediktel.com), shop with us, or interact with our customer service team. We’re committed to complying with global privacy standards (including the California Consumer Privacy Act, CCPA, and the General Data Protection Regulation, GDPR, where applicable) to ensure your data is handled with transparency and care.

1. What Information We Collect

We only collect information that helps us provide you with a better shopping experience, fulfill your orders, and communicate with you. The types of information we may collect include:

1.1 Personal Identification Information

  • Contact details: Name, email address (e.g., [email protected] for communications), phone number, and shipping/billing address.
  • Account information: If you create an Ediktel account, we’ll store your username, password (encrypted for security), and preferences (e.g., saved addresses, size preferences).

1.2 Transactional Information

  • When you place an order, we collect details like your order history, payment method (e.g., credit card details—note: we never store full credit card numbers; this data is processed securely by our third-party payment partners like Stripe or PayPal), and purchase amounts.

1.3 Browsing & Technical Information

  • Automatically collected data: Your IP address, browser type, device information (e.g., smartphone, laptop), operating system, pages visited on our site, time spent on each page, and referral source (e.g., how you found Ediktel).
  • Cookies and similar technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language, saved items in your cart), track site performance, and personalize your shopping experience. You can disable cookies in your browser settings, but this may limit some features (e.g., saving your cart).

2. How We Use Your Information

We use your personal information for specific, legitimate purposes that align with our goal of delivering exceptional service and fashion:

  • Fulfill orders: Process your purchases, arrange shipping, and send order confirmations/tracking updates.
  • Improve our products & site: Analyze browsing and purchase data to understand what styles our customers love, optimize our website’s functionality, and develop new collections that match your preferences.
  • Personalize your experience: Recommend products based on your browsing history and size preferences, and remember your saved addresses to speed up checkout.
  • Communicate with you: Respond to your questions (via email at [email protected] or live chat), send updates about your order, and share occasional newsletters (e.g., new arrivals, exclusive discounts)—you can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email.
  • Ensure security: Detect and prevent fraud (e.g., unauthorized purchases), protect our website from cyber threats, and comply with legal requirements (e.g., tax regulations).

3. Who We Share Your Information With

We never sell your personal information to third parties. We only share data with trusted partners who help us operate our business, and these partners are required to protect your information:

  • Payment processors: Companies like Stripe or PayPal that handle payment transactions (they only receive the data needed to process payments, not your full order history).
  • Shipping carriers: USPS, UPS, or other carriers that deliver your orders (they receive your shipping address and contact details to complete delivery).
  • Service providers: Vendors who help us with website maintenance, email marketing (e.g., Mailchimp), or data analysis (e.g., Google Analytics)—these providers are contractually obligated to keep your data confidential.
  • Legal authorities: We may share information if required by law (e.g., a court order) or to protect our rights, property, or the safety of our customers and team.

4. How We Protect Your Information

We use industry-standard security measures to keep your data safe from unauthorized access, loss, or misuse:

  • Encryption: Personal and payment information is encrypted using Secure Sockets Layer (SSL) technology (you’ll see a padlock icon in your browser’s address bar when using our site).
  • Secure storage: We store your data on secure servers with restricted access, and we regularly update our security systems to address new threats.
  • Limited access: Only authorized Ediktel team members (e.g., customer service, order processing) have access to your information, and they’re trained on privacy best practices.

5. Your Privacy Rights

Depending on your location (e.g., EU, California), you have specific rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Update inaccurate or incomplete data (e.g., a wrong shipping address).
  • Deletion: Ask us to delete your personal information (we may need to keep some data for legal reasons, e.g., order records for tax purposes).
  • Opt-out: Unsubscribe from marketing communications or disable cookies (see Section 1.3).
  • Data portability: Request your information in a format that you can transfer to another service provider (e.g., your order history).

To exercise any of these rights, please contact us at [email protected] with your name, email address, and a description of your request. We’ll respond within 30 days (or as required by law).

6. Children’s Privacy

Our website is intended for adults (18 years and older). We do not knowingly collect personal information from children under 13. If we learn that we’ve collected data from a child under 13, we’ll delete it immediately. Parents or guardians who believe their child has provided information to us can contact us at [email protected] to request deletion.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g., to reflect new laws or business practices). When we make changes, we’ll post the updated policy on our website with a “Last Updated” date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please reach out to us at:

We’re here to address your privacy concerns and ensure you feel confident shopping with Ediktel.